🧾 1. Nature of Our Products

All RoxanaHair products — including templates, dashboards, design assets, and educational materials — are delivered digitally via instant download.
Once your purchase is completed, access to these files becomes immediate and permanent.

Because of this instant access, our products are considered non-returnable and non-refundable, except in cases outlined below.

💠 2. Eligibility for a Refund

We offer refunds only in the following specific cases:

  • Duplicate Purchase:
    If you accidentally purchase the same product more than once, we will issue a full refund for the duplicate transaction.
  • Defective or Corrupted File:
    If your download is incomplete, corrupted, or unusable due to a file error, contact us within 7 calendar days of purchase.
    We will either (a) replace the defective file, or (b) issue a full refund.
  • Unauthorized Charge:
    If you believe your payment was made without authorization, notify us immediately. We will investigate and process a refund if verified.

🕒 3. Non-Refundable Circumstances

We cannot offer refunds in the following cases:

  • Change of mind after purchase
  • Incompatibility with your device or software (please read product requirements before purchasing)
  • Lack of experience with design or editing software
  • Failure to download the product before link expiration
  • Misunderstanding of product features clearly described on the website

All sales are considered final once the digital product has been downloaded or accessed.

🧰 4. Replacement Policy

If your product files are lost, deleted, or corrupted after purchase, we will gladly re-issue the download links free of charge — provided you can verify your original order number or email receipt.

🌍 5. Technical Support

Every RoxanaHair digital purchase includes complimentary email support team for installation, access, or troubleshooting issues.
Our support team typically responds within 24 hours (Monday–Friday).

Contact us anytime.

⚖️ 6. Legal Notice

All RoxanaHair digital products are protected by international copyright law.
Redistribution, resale, or sharing of our files is strictly prohibited and may result in legal action.

By purchasing or downloading any product from RoxanaHair, you agree to these refund and usage terms.

❤️ 7. Our Commitment

Your satisfaction matters deeply to us.
If you ever encounter an issue, we’ll do everything within our policy to resolve it quickly and professionally.

RoxanaHair — Digital Beauty. Designed for You.